How can we help?

ChatterBox provides outbound dialing to any phone number (cell phones, landlines, etc.) in the United States and Canada. Inbound calls can come from any of those same kinds of numbers. And of course you can call any friend with ChatterBox service too. But no matter the number, it must be on your approved list before a call will be allowed in or out.

Most of our phones must be plugged into power to work, except the WalkieTalk and WalkieTalk+, which have batteries and charge on a dock.

Not for our Wi-Fi phones. Put the phone anywhere you have Wi-Fi and power. You can move it from room to room whenever you like. The OldSchool adapter is the exception: it connects to your router with a network cable.

Emergency calls go through regardless of parental control settings. After an emergency call, a 2-hour callback window opens so emergency services can call back even if they’re not on your approved list. If you have 911 alerts set up, you’ll receive a text message the moment an emergency call is dialed.

Yes. All administration happens in your ChatterBox account, which is smartphone friendly.

You can enable our parent PIN override mode that allows you to dial a PIN to complete an outbound call.

No contracts. Cancel anytime. The phone is a one-time purchase that you keep even if you cancel service.

Yes. Extra extensions are normally $2/month each, and we’re waiving this fee for 2026. When someone calls, both phones ring and whichever is picked up first answers. Even if one phone is in use, the other can still make and receive calls.

Yes. The WalkieTalk and WalkieTalk+ run on Wi-Fi and go anywhere your Wi-Fi reaches. You can also connect your own cordless phone to the OldSchool adapter.

FamilyTalk, WalkieTalk and WalkieTalk+ have Caller ID screens. SmallTalk is fully screen-free. Check each phone’s page for details.

Want your kids to kick it old school on a vintage hamburger phone? Order the OldSchool adapter. It connects to your internet with a network cable and to your analog phone with a phone cord. Same parental controls, same approved contacts.

Yes, each ChatterBox line gets voicemail.

Yes. Set up quiet hours in your ChatterBox account to stop inbound and outbound calls (except 911) during the times you choose.

We support three-way calling. See your phone’s documentation for instructions.

Yep. Turn them off any time in your ChatterBox account.

Your phone arrives with an activation card. Create your ChatterBox account, enter the code from the card, pick monthly or annual, and add your 911 address and approved contacts. You can create your account and add contacts before the box arrives.

We’re investigating whether video calling fits our model. It would only work between ChatterBox phones. Interested? Let us know.

No. ChatterBox Phone is an independent company based in Ohio, and we have been shipping phones to families since before that product existed. Waffle Kids is a separate, unrelated company that briefly launched under the name “Chatterbox by Waffle” before renaming. If you see “Waffle (formerly Chatterbox)” on a comparison site, that is not us.